At
Detto Technologies, we sell thousands
of products every year and try our best
to ensure that all our customers are happy
with their purchases. We sell the highest
quality products and services available,
and we have used and tested all of the
products that we sell. However, we recognize
that instances will arise when a Detto
customer is not satisfied with his/her
purchase.
Our
goal is to make our customers completely
satisfied with their purchase. If you
need to return an item for replacement
or a refund please follow the instructions
below for a prompt response.
All
return issues must be addressed to Detto
Technologies within 30 days of purchase.
Before any returns will be honored, you
must contact the Detto Technologies Support
Department to receive a “Return Merchandise
Authorization”(RMA) number.
Our
support team is empowered to address all
technical support and customer service
issues on a case-by-case basis.
We feel this will provide you with
the best possible resolution to your specific
situation.
The RMA number must be placed on
the outside of the package and all product
components shipped to you in the original
order must be enclosed in the return,
before we will issue a credit or exchange.
If
you send a request to us for RMA by email,
it must state why you want to return the
product. The email must explicitly
state the problem with the item you wish
to return. Upon receiving the email, a
Detto representative
may contact you to ensure we have supported
your specific migration needs to the best
of our ability.
We truly believe in our technology
and want our products to work successfully
for every customer. We are willing to exhaust
all support resolutions before the return
may be accepted.
Detto
Technologies will not accept return of
a product that has been purchased through
any manufacturers, vendors or OEMs. The
manufacturer, vendor or OEM must handle
those returns and their policies may differ
from our return policies.
Our
team can be reached at
(866) 754-0589
6 AM - 8 PM PST Monday – Friday
9 AM - 4
PM PST Weekends.
Unopened Merchandise
We
will be happy to accept return of unopened
software for credit to your credit card
within 30 days of the date of purchase.
Please obtain a RMA number by contacting
Support as stated above. There will be
a $10 re-stocking and handling fee on
all returned unopened products.
Defective Merchandise
Detto
Technologies is happy to exchange any
defective product for the same title within
30 days of purchase if Support determines
that the product is damaged. Please obtain
an RMA via email by contacting Support
as stated above.
Opened Non-Defective Merchandise
Due
to agreements with our distributors we
cannot accept opened, non-defective merchandise
for credit or exchange without our Support
team authorizing a return.
There
will be a $10 re-stocking and handling
fee on all products that have been opened.
Downloadable Merchandise
When
purchasing any of our downloadable products,
please be sure that you fully understand
the product you are purchasing. No cabling
is provided and returns will be denied
for any system requirements that are posted
on this website. It is very difficult
for us to determine that our software
has not been used or pirated so we will
be unable to refund customers with this
purchase choice.
Product Return Guidelines
If
you have received an RMA from Detto, please
package all items securely and include
a copy of the printed RMA. You must prepay
shipping charges, no refunds for shipping
will apply and insure the shipment or
accept the risk of loss or damage during
shipment.
Return
the product in as-new condition within
30 days of purchase date
Provide
a copy of Proof of Purchase (receipt,
copy of original packing list, credit
card statement or cancelled check)
Provide
your name, complete street address (No
PO boxes) and telephone number Uninstall
theDetto software product from your computer
and any storage devices, delete any backup
copies Include all related media
and manuals Supply the name and
location of the retailer where the product
was purchased.
