Detto Satisfaction Guarantee and Return Policy

We are confident that our software will work for you. We back all of our products with a money-back guarantee. If you are not completely satisfied with your purchase, Detto will gladly refund you the purchase price (excluding shipping/handling) within 30 days of purchase.

Before You Return Your Software...

There are millions of different configurations of computers on the market and we do our best to keep up with them. If you have problems running the software, the answer may be a simple e-mail or phone call away. Our professional and trained support staff have a great deal of knowledge and are happy to help out when you need it.

Authorize...

Before we can authorize a return, we require that you try resolving the problem with our well-trained support staff. If you have a support question, please use our Online Support Helpdesk for answers. Our support staff is quick and will either answer your e-mail the same day or next business day.

If we cannot solve your problem, we would be happy to refund your order.

If You...

Purchased a download from Detto

• Please contact our support to request a refund -

Purchased a CD from Detto

• Please return your purchase in its original packaging. Include your receipt with the return and state why you are returning the item. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

  Detto Returns
  14320 NE 21st Street, Suite 11
  Bellevue, WA 98007

Purchased a CD from someone other than Detto

• Please return your purchase in its original packaging. Include your store receipt (photocopy acceptable) and state why you are returning the item. If you no longer have your store receipt, we cannot refund money. For your protection, we recommend that you use UPS or insured Parcel Post for shipment. Our address is as follows:

  Detto Returns
  14320 NE 21st Street, Suite 11
  Bellevue, WA 98007