IntelliMover Online Help

Download the IntelliMover User Guide.

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Tutorials

• File Transfer Tips and Tricks
• Tips and Tricks for a Perfect Migration
• File Transfer Utility Walkthrough

Helpdesk Knowledgebase

• Online Help & Support - Use our Knowledgebase to find further answers to your questions.

Frequently Asked Questions

1. What are the IntelliMover system requirements?
2. Does IntelliMover support 64-bit operating systems?
3. Will IntelliMover delete the files on my old computer?
4. Will IntelliMover transfer installed programs?
5. What programs are supported by IntelliMover?
6. Will duplicate files be overwritten or deleted during transfer?
7. How can I upgrade to the latest version of IntelliMover?
8. How can I determine where IntelliMover placed the files on my new computer?
9. How many times can I use IntelliMover?
10. Will IntelliMover move my music files?

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1. What are the IntelliMover system requirements?

   The requirements for each computer are as follow:

   • PC with Pentium-class processor
   • Microsoft Internet Explorer 4.01 or higher
   • Keyboard/Mouse
   • 32 MB RAM
   • 50 MB hard drive space
   • CD-ROM drive (downloadable version available upon request)
   • Old computer with Microsoft Windows 95B or later*
   • New computer with Microsoft 2000 or later
   
   

   Transfers From	Transfers Up To
   Windows 95B, 95C, 98, ME, 2000	Windows 2000 or XP
   Windows 2000 or XP	Windows XP or Vista

   *Windows 95B or 95C can only transfer to Windows XP or earlier using the Parallel cable.

   
   
2. Does IntelliMover support 64-bit operating systems?

   No. Currently IntelliMover only supports 32-bit versions of Windows XP and Vista.

   Follow these instructions to check which type you have:

   1. Click 'Start'
   2. Right-click 'My Computer' and select 'Properties'
   3. View the information displayed on the 'General' tab
   
   
3. Will IntelliMover delete the files on my old computer?

   No. IntelliMover will not delete or erase any files from your computer.

   
   
4. Will IntelliMover transfer installed programs?

   The IntelliMover program will in fact move all your data; however, it will not move your applications. We currently do not move programs for the following reasons:

   1. Possible violation of the program's End User Licensing Agreement, which may stipulate a requirement that it can only be run on a single machine at any given time.
   
   
   
   2. Possible issues with compatibility; some applications were designed for specific Operating System versions like Windows 95 or Windows 98. Newer Operating Systems like XP may not be compatible with all legacy applications (or vice versa).
   
   
   
   3. Copying or moving applications could harm your system or the data on your new machine, especially if you have used your new machine for some period of time. The copying or moving the applications could overwrite your critical information you have created on the new system.
   
   
   
   4. It is always safer and cleaner to reinstall applications from a CD.
   
   
   

5. What programs are supported by IntelliMover?

   A list of supported applications can be found on the following web page:
   Supported Applications

   
   
6. Will duplicate files be overwritten or deleted during transfer?

   No files are lost or overwritten during the migration process. If you have files on both the old and new computer with the same name, IntelliMover will identify whether or not they are different. If they are, the file on the new computer will be renamed according to the following format: "Original copy of [filename]".

   
   
7. How can I upgrade to the latest version of IntelliMover?

   If your purchase was within the last 6 months, you can upgrade to the latest version of IntelliMover free of charge by submitting a Ticket to the support department. You will be required to provide proof of purchase.

   If your purchase is outside of the free upgrade period, you can purchase an upgrade to the latest version for 50% off the regular price. To obtain the discount, submit a Ticket to the support department.

   
   
8. How can I determine where IntelliMover placed the files on my new computer?

   IntelliMover will record the location of every file that was transferred from your old computer to your new computer in the File Resolution Report (fileresolution.txt). This file will be placed on the desktop of your new computer for your convenience. You can refer to this report to determine where IntelliMover has placed your personal files and folders on your new computer.

   
   
9. How many times can I use IntelliMover?

   You can use IntelliMover to transfer from one old computer to many new computers. You can transfer as many times as you would like from that one old computer.

   If you need to transfer from more "old" computers, you'll need to purchase more copies of the software.

   
   
10. Will IntelliMover move my music files?

    Yes. IntelliMover was engineered to maintain the integrity of your media playlists when you transfer them to your new computer. IntelliMover moves not only the playlists saved on your old computer, but the associated media files as well.

    IntelliMover moves all of your media files to the 'My Music' directory and organizes them according to the artist and album information contained within those files (by default, the 'My Music' directory is located beneath the 'My Documents' directory.) It then re-configures your playlists to find your media files in this central location. These playlists are formatted to work with every IntelliMover-supported media player on your new computer and are stored in the '\\My Music\Playlists' directory.

    IntelliMover creates four folders under the 'My Music' directory: 'Artist and 'Album', 'Artist', and 'Miscellaneous'. It then organizes your media files according to the artist and album information that is available for each file. If both the artist and album information are contained within a media file that file is placed in the 'Artist and Album' folder. These files are further organized into folders for each artist and album. If only the album information is contained within a media file that file is placed in the 'Album' folder. These files are further organized into folders for each album. If only the artist information is contained within a media file that file is placed in the 'Artists' folder. These files are further organized into folders for each artist. If neither the album nor the artist information is contained within a media file that file is placed in the 'Miscellaneous' folder.

    Note: If your playlists reference music files on a network drive, IntelliMover will not move them to your local drive. Rather, IntelliMover will make sure to keep that reference intact so that your playlist will function as you expect.